Beversbrook Medical Centre

Beversbrook Medical Centre 2018-04-04 Person 5 5 0

Having just moved into the area, I needed to register with a new GP surgery to get a repeat of some urgent medication. Arrived at the surgery after a quick telephone discussion to fill in the registration forms and supply required documents. The receptionist was most helpful and assured me that although already late on the Thursday afternoon before the Easter weekend, she would ensure my registration received prompt attention the following week.(Advising that the process could well take a couple of days) She would then contact me for an appointment to see a doctor and get my medication prescribed asap. I received 2 text messages on the Tuesday afternoon immediately after the holiday weekend. One offering me an appointment on the SAME DAY! The other a message follow up to ensure I was available. By late afternoon I had been to see a very friendly lady doctor, got my prescription and obtained my medication locally. Well, I thought to myself if they were trying to impress me, they were doing a really fine job of it!!!!!! I saw two different receptionists at my appointment and found them to be helpful and friendly also. All round a very incredibly satisfying experience. On the basis of this first interaction I am almost looking forward to going to the surgery in the future!

Beversbrook Medical Centre 2018-03-29 Person 5 5 0

Was seen by Dr Mather who helped me, whilst I was very poorly. She was fantastic and listened to the issues. Treatment and medications were sorted. I was then seen promptly by nurse Jo who again was lovely, thorough and put me on a nebuliser! She checked on me and was thorough in checking me over. Fantastic service by all!

Beversbrook Medical Centre 2018-03-29 Person 1 5 0

Had severe back pain and stranded far from my own GP. Had to call 111 before they would see me despite 111 advice saying they should book direct. They made me come in two hours before appointment to "register", absolutely refused to do over the phone - not a single detail was needed beyond do what they had already asked and didn't even need to sign the form so absolutely no reason why couldn't be completed by receptionist over the phone. Was in significant pain so coming in twice was unreasonable. I was told I could phone round other practices to see if they could register me differently so it clearly is a practice policy - receptionist was rude about getting appointment and obstructive from start to finish.

Beversbrook Medical Centre 2018-03-08 Person 4 5 0

I hear horror stories in the press about the service available at GP Surgeries, but I have had dealings with Beversbrook (and Church Street before that) for almost thirty years. I find the receptionists helpful, attentitive, polite and patient. The doctors I have dealt with have all been understanding and professional and the atmosphere and whole experience is very good. There is one minor irritation which I am sure is down to procedure. Each year I am called in for a medication review. This always results in blood tests which I need another appointment for. Then I need another appointment with a nurse to review the results... which I have already viewed on line and which show as good, if borderline. The nurse then requests repeat tests, which requires another appointment and show the same borderline but acceptable results. Another appointment is then necessary to talk again to the doctor... who voices surprise that the test needed repeating as they are OK. Seems perverse for me to complain about too MUCH treatment, but each time this appears to waste both mine, and surely more importantly, the medical staff's time. But, thanks to everyone at Beversbrook Surgery. If I can avoid twice as many trips than necessary next year... while continuing to enjoy the excellent service you offer... I think everyone is doing a great job here in very challenging circumstances.

Beversbrook Medical Centre 2018-03-08 Person 4 5 0

I hear horror stories in the press about the service available at GP Surgeries, but I have had dealings with Beversbrook (and Church Street before that) for almost thirty years. I find the receptionists helpful, attentitive, polite and patient. The doctors I have dealt with have all been understanding and professional and the atmosphere and whole experience is very good. There is one minor irritation which I am sure is down to procedure. Each year I am called in for a medication review. This always results in blood tests which I need another appointment for. Then I need another appointment with a nurse to review the results... which I have already viewed on line and which show as good, if borderline. The nurse then requests repeat tests, which requires another appointment and show the same borderline but acceptable results. Another appointment is then necessary to talk again to the doctor... who voices surprise that the test needed repeating as they are OK, and even by the doctor's interpretation, good. Seems perverse for me to complain about too MUCH treatment, but each time this appears to waste both mine, and surely more importantly, the medical staff's time. But, thanks to everyone at Beversbrook Surgery. If I can avoid twice as many trips than necessary next year... while continuing to enjoy the excellent service you offer... I think everyone is doing a great job here in very challenging circumstances.